Nine Privacy Policy

At Nine, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, play or withdraw on our platform. This Nine Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have as a player. By creating an account, using the Nine casino login, downloading the Nine casino app or accessing Nine Casino.com, you confirm that you have read and accepted the practices described below.

Nine is operated by Uno Digital Media B.V., registered in Curaçao under company number 157147, with its registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Payment processing is carried out on our behalf by Optivion Systems Ltd, registered in Cyprus. Our operations are licensed and regulated by the Curaçao Gaming Authority under license OGL/2024/1267/0760. Wherever we refer to "we," "our" or "us" in this document, we mean the operator of casino Nine and its authorised payment agent acting jointly to provide our services to you.

Information We Collect

We collect personal information at several stages of your relationship with us, starting from the moment you register for a Nine casino online account through to ongoing gameplay, deposits and withdrawals. We gather this data directly from you, automatically through your use of our website and app, and occasionally from third parties such as payment providers and identity verification services.

• We collect your registration details, including full name, date of birth, email address, phone number, country of residence and chosen currency
• We record identification documents submitted for Know Your Customer (KYC) verification, such as passports, ID cards, proof of address and, where required, a recorded phone call linked to your account
• We store transaction data related to deposits, withdrawals, bonus activity and wagering history across our slots, live casino, jackpots and sportsbook products
• We track technical data such as IP address, device type, browser, operating system and login timestamps whenever you access the Nine casino app or website
• We collect communication records when you contact our Help Center, email support or live chat team

How We Use Your Data

We use the information we collect to operate, secure and improve every aspect of casino Nine. Our primary purposes include verifying your identity, processing your transactions, preventing fraud and money laundering, and complying with our licensing obligations under Curaçao law.

• We use your data to open and manage your account and to authenticate your Nine casino login on every visit
• We process deposits and withdrawals, apply withdrawal limits, and confirm previous deposits before releasing any cashout
• We conduct KYC and anti-money-laundering checks, which may include a phone verification call before your first withdrawal is approved
• We personalise promotions, including welcome packages, reload offers, cashback and tournament invitations, based on your activity and loyalty rank
• We monitor gameplay patterns to support responsible gambling tools and to detect unusual or restricted account behaviour
• We send service messages, account notifications and, where you have opted in, marketing communications about new games or bonus codes

Cookies and Tracking Technologies

We use cookies and similar technologies across Nine Casino.com and within the Nine casino app to remember your preferences, keep you securely logged in, and analyse how our website performs. Cookies also help us understand which games, features and promotions are most popular so that we can refine the experience we offer at Nine. You can manage or disable cookies through your browser settings, though doing so may limit certain functions, including automatic login and personalised bonus offers.

Sharing Your Information

We do not sell your personal data. We do, however, share certain information with trusted third parties where necessary to run our operations and meet our legal obligations.

• We share payment details with our payment agent, Optivion Systems Ltd, and with banks, card schemes and cryptocurrency processors to complete your deposits and withdrawals
• We disclose data to identity verification providers to confirm your age and identity as part of our KYC procedures
• We provide information to regulators, including the Curaçao Gaming Authority, and to law enforcement where legally required
• We may share data with game providers such as Amatic, BetSoft, Endorphina, Microgaming and BGaming for the purpose of operating jackpot games, tournaments and provably fair titles
• We use analytics and marketing partners to measure traffic and campaign performance across our English, French, German, Portuguese and other localised sites

Data Security

We apply industry-standard technical and organisational measures to protect the data you share with us, including encryption of sensitive information, restricted internal access and regular security reviews. While we work hard to safeguard every account, we encourage you to use a strong password, avoid sharing your Nine casino login credentials, and log out after each session, particularly on shared devices.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a further period afterwards, as required by Curaçao gaming regulations and anti-money-laundering legislation. This typically includes transaction records, KYC documents and communication history. Where you close your account, we may still retain certain records to meet our legal, regulatory and dispute-resolution obligations.

International Data Transfers

Because we operate casino Nine for players across multiple regions, including Finland, Iceland, Luxembourg, Monaco, San Marino and a range of additional locales, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We ensure that any such transfer is protected by appropriate contractual and security safeguards.

Restricted Territories

We do not accept real-money players from a number of restricted jurisdictions, and we do not guarantee successful processing of deposits, withdrawals or refunds where an account is found to originate from a barred country or territory. If you access Nine Casino.com from a restricted location, we reserve the right to limit, suspend or close your account and to decline associated payment requests.

Your Rights

We respect your right to control your personal data. Depending on your jurisdiction, you may ask us to:

• Access the personal information we hold about you
• Correct inaccurate or outdated details in your Nine casino online profile
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection law.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that an underage individual has registered an account with us, we will close it immediately and remove the associated data where legally possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of your Nine casino account after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like to exercise your privacy rights, please reach out to our Help Center or email us directly at support@Nine Casino.com. Our support team is available around the clock to assist with privacy, account security and general enquiries about casino Nine.